Contact
Get In Touch
We're a small team and we genuinely care about every single customer. Whether you have a question about sizing, need help with your order, or just want to talk about your pet — we're here.
📧 Email Us
We reply to every email within 24 hours, Monday to Friday. Emails received on weekends are answered first thing Monday morning.
🕐 Response Times
| Enquiry Type | Response Time |
|---|---|
| Order & shipping questions | Within 24 hours |
| Returns & refunds | Within 24 hours |
| Product questions | Within 24 hours |
| Damaged or missing items | Within 12 hours |
📦 Before You Email — Quick Answers
Where is my order? Check your inbox for your shipping confirmation email — it contains your tracking link. If you haven't received it within 5 business days of ordering, email us.
I ordered the wrong size. Email us within 30 days of receiving your order and we'll sort an exchange straight away.
My item arrived damaged. Email us within 7 days with a photo of the damage. We'll send a replacement immediately, no questions asked.
💬 We'd Love To Hear From You
Got a photo of your pet using a PAWVIVE product? Send it through — we genuinely love seeing them. Happy customers make our day.
PAWVIVE is an Australian pet wellness brand. We're committed to responding to every message personally — you'll always hear from a real human.